Here’s what you can expect…I will confirm receipt of your order soon after I receive it, then the following business day, I will create a sample of your personalized design and email it to you. Your order will then be placed “on hold” until I receive your approval or your request to make changes. The first business day after I receive your response, your order will be charged, processed and shipped.

5. What happens if there is a mistake on my order?

Everybody makes errors on occasion so if there is a problem with your order, please contact me and I will take care of it. Please do not go to the trouble of returning any “mistake” item before contacting me – chances are I won’t ask to get it back.

If we made the error, I will promptly remake the product and ship it to you at no charge (obviously).

If you made the error, I will promptly remake the product and ship it to you. The cost to you will be no more than 50% (1/2) of the retail price - often less (exact replacement cost depends on the product that is being replaced) plus a $5 Standard shipping charge.

6. Can we get our logo and team photo added to your products?

You sure can. There is a one-time $20 charge for adding a LOGO or PICTURE. (That's $20 total - not "per item".)

Please see the LOGO & TEAM PHOTO page for complete details.

7. If I have a special request or specific color scheme in mind for my design, can you do it?

Probably so…. Just include a message with your order detailing your requests and I’ll let you know. (You will have an opportunity to write a message to me when you are filling in your payment and delivery info.)

8. Can I place an order by phone or FAX?

Sorry, no. Due to the amount of detailed personalization required to create each of our CoachGifts products, it is a requirement that the order be placed directly on the CoachGifts.com web site (or via email with prior approval). Doing so will virtually eliminate any chance of spelling errors on my end, since I “copy and paste” much of the team information (and ALL names) from the original order when personalizing your chosen design.

9. I’ve tried calling your phone number but nobody answered. Why not?

Because almost all of my orders and the overwhelming majority of questions arrive via the Internet, we very rarely get phone calls. I am extremely responsive to email questions (unlike many businesses out there) so email is the best way to reach CoachGifts.com (I also try to check my email at night and on weekends when I can.) If you want to call, mornings are the best time to reach me. (Don't forget, we are located in California). If I'm not in the office, leave a message along with your number and I'll get back to you next time I'm in the office.

10. I’m confused. When poking around on the Player Gifts order form I clicked on… Quantity: How many do you want? I see nothing but a bunch of confusing numbers. What gives?

Sorry about the confusion. I agree - all those numbers look crazy.

Here is an example of what you’d see in the drop down box if you selected a quantity of 6 bag tags/key chains. … 6 for $23.70//14.85(+8.85)

The first part of this example …6 for $23.70… is the quantity selected and total price for that quantity (In this case, 6 items for a total of $23.70, which is $3.95 each).

Since you asked...

The second part of this example…//14.85(+8.85)…is the formula the shopping cart uses to calculate the correct amount of $23.70. In this case, 14.85 is the base price for our minimum order of 3 bag tags/key chains so the formula is… (base price) + (difference) = (total) or 14.85 + 8.85 = $23.70.

Even though this formula may seem confusing, it is the only way we have to “fool” the shopping cart into giving quantity discounts. I wish none of this were visible to my customers, but since I use Yahoo! Shopping to host my CoachGifts.com store, I am required to use their shopping cart exactly "as is".

11. Are you ever going to have anything for _______ (fill in with any sport not currently offered in the CoachGifts lineup)?

My ultimate goal is to offer personalized gifts for just about EVERY team sport because EVERY athlete and coach deserves to be acknowledged. Recently we’ve added CROSS COUNTRY and GOLF. Next up are Gymnastics and Dance.

If you would like us to add your sport, please send your request to me via email and I will add it to the list.

12. Any chance I could get something other than your Sports Designs on your products?

Absolutely! My team has created Bag Tags, Key Chains, Mouse Pads and Mugs for everything from Bar Mitzvahs to Family Reunions. We can individually personalize each item or they can be generic. We can use your design or come up with one for you. Send me an email and let me know what you have in mind (event, product, and approximate quantity) and I’ll get back to you right away.

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